1. Overview
We provide managed hosting and infrastructure services for websites, applications, APIs, and other software solutions developed and maintained by our company.
Our managed hosting infrastructure is designed to provide clients with a reliable, secure, and professionally maintained environment while reducing the need for clients to manage server infrastructure themselves.
By choosing our managed hosting service, the client authorizes us to host and manage the required application infrastructure on their behalf.
2. Managed Hosting Infrastructure
Applications may be deployed on infrastructure operated and managed by us or on infrastructure provided by our selected infrastructure providers.
Depending on the project requirements, our infrastructure may include:
- Virtual Private Servers (VPS)
- Cloud infrastructure
- Containerized application environments
- Reverse proxies and web servers
- Application servers
- Database services
- Object and file storage
- Caching services
- Background workers and job processing
- Content delivery and security services
- Monitoring and logging systems
The specific infrastructure used for a project may vary based on its technical, performance, security, and scalability requirements.
3. What We Manage
As part of the managed hosting service, we may be responsible for:
- Initial server and application configuration
- Application deployment
- Domain and subdomain configuration
- SSL/TLS certificate configuration
- Server configuration
- Application process management
- Security configuration
- Software and dependency updates where applicable
- Server monitoring
- Application monitoring
- Basic performance monitoring
- Backup configuration where included in the selected plan
- Troubleshooting hosting-related issues
- Application redeployment
- Infrastructure maintenance
The exact services included may depend on the hosting package and project agreement.
4. Client Responsibilities
The client remains responsible for providing accurate and necessary information required to operate the application.
The client is responsible for:
- Providing required domain and DNS access where necessary
- Providing valid application content and data
- Ensuring that uploaded content is lawful and authorized
- Providing required third-party API credentials
- Informing us of significant application changes
- Following applicable laws and regulations
- Maintaining ownership of their business data and intellectual property
The client must not intentionally use the hosting environment for illegal, fraudulent, abusive, malicious, or unauthorized activities.
5. Application Ownership
Unless otherwise agreed in writing, the client retains ownership of:
- Application-specific business data
- Client-provided content
- Client-owned intellectual property
- Client-specific branding and assets
Hosting the application on our infrastructure does not transfer ownership of the client's application or business data to us.
Our hosting service provides infrastructure and management services only.
6. Data Protection and Security
We take reasonable technical and organizational measures to protect hosted applications and data.
Depending on the project, security measures may include:
- Firewall configuration
- Restricted server access
- Secure authentication
- HTTPS/SSL encryption
- Access control
- Secure environment variables
- Regular system updates
- Monitoring and logging
- Backup mechanisms where included
However, no hosting environment can guarantee absolute protection against every possible security incident.
Clients are responsible for maintaining secure credentials and must immediately notify us if they believe that their account, credentials, or application has been compromised.
7. Backups
Backups are provided only where explicitly included in the applicable hosting plan or project agreement.
Where backups are provided, backup frequency, retention period, storage location, and restoration procedures may vary depending on the selected plan.
Backups should not be considered a substitute for maintaining independent copies of critical business data.
Clients requiring specific backup retention or disaster-recovery requirements should request these requirements before deployment.
8. Availability
We aim to maintain high availability for applications hosted on our infrastructure.
However, we do not guarantee uninterrupted availability unless a specific uptime commitment or Service Level Agreement (SLA) has been agreed upon in writing.
Service interruptions may occur due to:
- Infrastructure failures
- Network outages
- Scheduled maintenance
- Emergency maintenance
- Software failures
- Security incidents
- Third-party service failures
- Domain or DNS issues
- Client-side configuration changes
- Events outside our reasonable control
Scheduled maintenance may be communicated to the client where reasonably possible.
9. Third-Party Services
Applications may depend on third-party services such as:
- Payment gateways
- Cloud storage
- Email providers
- SMS providers
- Authentication providers
- Mapping services
- AI services
- CDN providers
- Database providers
- DNS providers
- External APIs
We are not responsible for outages, pricing changes, policy changes, limitations, or failures originating from third-party providers.
10. Resource Usage
Hosting resources such as CPU, RAM, storage, bandwidth, database connections, and network resources may be subject to reasonable usage limits.
If an application consistently consumes excessive resources or negatively impacts other hosted applications, we may recommend:
- Infrastructure upgrades
- Resource isolation
- Application optimization
- Dedicated infrastructure
- Additional hosting charges
We will communicate significant infrastructure changes with the client before implementing them where reasonably practical.
11. Scalability
Our managed infrastructure can be upgraded or reconfigured as application requirements increase.
Scaling may include:
- Increasing CPU resources
- Increasing RAM
- Increasing storage
- Adding application instances
- Introducing load balancing
- Adding caching
- Separating background workers
- Moving databases to dedicated infrastructure
- Introducing CDN or object storage
- Implementing additional monitoring
Additional infrastructure or development costs may apply when scaling beyond the resources included in the client's hosting plan.
12. Deployment and Maintenance
We may deploy application updates, bug fixes, security patches, and infrastructure changes as required to maintain the application.
For major changes that may affect application functionality or availability, we will make reasonable efforts to notify the client in advance.
Emergency changes may be performed without prior approval when necessary to protect the infrastructure, application, or client data.
13. Support
Managed hosting includes support for infrastructure and deployment-related issues within the scope of the selected hosting plan.
Support does not automatically include unlimited application development or feature development.
Requests such as:
- New features
- Major UI changes
- New integrations
- Business logic changes
- Major database restructuring
- Significant application modifications
may be treated as separate development work and may incur additional charges.
14. Hosting Fees
Managed hosting fees are determined based on the infrastructure and services required by the project.
Hosting fees may include:
- Server infrastructure
- Storage
- Bandwidth
- Monitoring
- Backups where applicable
- Maintenance
- Deployment support
- Infrastructure management
Additional costs may apply if the application's resource requirements exceed the original hosting plan.
Any applicable pricing and renewal terms will be communicated to the client before service commencement.
15. Non-Payment and Suspension
If hosting fees remain unpaid after the applicable payment period or grace period, we may temporarily suspend the hosted application or associated services.
Where reasonably possible, the client will receive prior notification before suspension.
We will not intentionally delete client data immediately upon suspension. However, data retention after termination or prolonged non-payment is subject to the applicable hosting agreement and backup retention policy.
16. Prohibited Activities
Our infrastructure must not be used for:
- Illegal activities
- Malware distribution
- Phishing
- Spam or unauthorized bulk messaging
- Unauthorized access to systems
- Cryptocurrency mining without written authorization
- Copyright infringement
- Distribution of unauthorized or illegal content
- Activities that intentionally disrupt infrastructure
- Activities that violate applicable laws or third-party provider policies
We reserve the right to suspend services where necessary to protect our infrastructure, other clients, or the public.
17. Migration and Termination
Clients may choose to discontinue our managed hosting service subject to the terms of their service agreement.
Upon termination, we can provide reasonable assistance with migration where agreed.
Migration assistance may include:
- Application source code handover where applicable
- Database export
- Configuration documentation
- Deployment documentation
- DNS transition assistance
Additional migration or technical assistance fees may apply depending on the complexity of the migration.
18. Infrastructure Changes
We reserve the right to change the underlying infrastructure provider, server configuration, hosting technology, or architecture when reasonably necessary to improve:
- Performance
- Security
- Reliability
- Scalability
- Cost efficiency
- Infrastructure availability
Such changes should not materially reduce the functionality of the client's application.
19. Service Responsibility
Our responsibility is to provide and maintain the hosting environment according to the services included in the client's hosting plan or agreement.
We are not responsible for application problems caused by:
- Client modifications
- Unauthorized third-party modifications
- Incorrect credentials
- Third-party API failures
- Client-provided code
- DNS misconfiguration controlled by the client
- External services
- Changes made outside our managed environment
Where an issue is caused by application code developed by us, we will investigate and address it according to the applicable development/support agreement.
20. Transparency and Client Data
Clients may request information regarding their hosted application, infrastructure configuration, backups, and migration requirements, subject to reasonable security restrictions.
We do not claim ownership of client business data solely because the data is stored or processed within infrastructure managed by us.
21. Policy Updates
We may update this policy from time to time to reflect changes in our infrastructure, services, security practices, or applicable requirements.
The latest version published on our website will apply to future hosting services unless a separate written agreement states otherwise.
22. Contact
For questions regarding our managed hosting service, infrastructure, security, backups, or migration, please contact us through the official contact channels provided on our website.
Important: This policy describes our general managed hosting practices. Project-specific requirements, pricing, uptime commitments, backup retention, support response times, and other contractual obligations may be defined separately in the applicable proposal, quotation, Service Level Agreement (SLA), or client agreement.
