Terms & Conditions

1. Introduction

These Terms & Conditions ("Terms") govern the digital services provided by our company ("we", "us", "our") to our clients ("you", "client"). They apply to website development, mobile application development, SEO, digital marketing, AI solutions, managed hosting, and any related services we provide.

By engaging our services, requesting a quotation, or accepting a proposal, you agree to these Terms unless a separate written agreement states otherwise.

2. Services

We provide digital products and services as described in the applicable proposal, quotation, or project agreement. The specific scope, deliverables, and timelines for each engagement are defined in that document.

We may decline or discontinue work that falls outside an agreed scope, is unlawful, or conflicts with these Terms.

3. Quotations and Proposals

Quotations and proposals are valid for the period stated within them, or for 30 days where no period is specified.

Prices are based on the scope of work described at the time of quotation. Changes to scope, requirements, or third-party costs may result in adjusted pricing, which will be communicated before additional work begins.

4. Fees and Payment

Fees, payment schedules, and any applicable taxes are set out in the applicable proposal, quotation, or invoice. Unless otherwise agreed:

• A deposit or advance payment may be required before work begins.
• Invoices are payable within the period stated on the invoice.
• Work may be paused where invoices remain unpaid beyond the agreed period.

Recurring services, such as managed hosting, maintenance, or marketing retainers, are billed on the agreed recurring cycle.

5. Client Responsibilities

To allow us to deliver effectively, you are responsible for:

• Providing accurate information, content, and materials in a timely manner
• Providing required access, credentials, and approvals
• Ensuring that content and materials you provide are lawful and that you hold the necessary rights to use them
• Reviewing deliverables and providing feedback within agreed timeframes
• Complying with applicable laws and third-party platform policies

Delays in providing required inputs may affect project timelines.

6. Timelines

We make reasonable efforts to meet agreed timelines. However, timelines are estimates and may be affected by scope changes, delayed inputs, third-party dependencies, or events outside our reasonable control.

7. Revisions and Scope Changes

The number of revisions and the scope of work are defined in the applicable agreement. Requests beyond the agreed scope, including new features, major design changes, or additional integrations, may be treated as separate work and may incur additional charges.

8. Intellectual Property and Ownership

Unless otherwise agreed in writing, upon full payment for the relevant work, you receive ownership of the final deliverables produced specifically for you, including client-provided content and client-specific assets.

We retain ownership of our pre-existing tools, frameworks, libraries, know-how, and any general components not created exclusively for your project. Where such components are used within your deliverables, you receive a license to use them as part of the delivered product.

Third-party components remain subject to their respective licenses.

9. Third-Party Services

Projects may rely on third-party services such as payment gateways, cloud providers, email or SMS providers, authentication providers, mapping services, AI services, CDNs, and external APIs.

We are not responsible for outages, pricing changes, policy changes, limitations, or failures originating from third-party providers. Costs charged by third-party providers are your responsibility unless otherwise agreed.

10. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party in the course of an engagement, and to use it only for the purpose of delivering or receiving the services.

11. Managed Hosting

Where we provide managed hosting or infrastructure services, those services are additionally governed by our Managed Hosting & Infrastructure Policy, which forms part of these Terms.

12. Warranties and Disclaimers

We provide our services with reasonable skill and care. Except as expressly stated in a written agreement, services and deliverables are provided "as is" without further warranties of any kind, whether express or implied, including any implied warranties of merchantability or fitness for a particular purpose.

We do not guarantee specific business outcomes, search-engine rankings, traffic, conversions, or revenue results.

13. Limitation of Liability

To the maximum extent permitted by applicable law, we are not liable for any indirect, incidental, special, or consequential damages, or for loss of profits, revenue, data, or business, arising out of or in connection with our services.

Our total aggregate liability arising from or relating to an engagement shall not exceed the total fees paid by you for the specific services giving rise to the claim.

14. Termination

Either party may terminate an engagement in accordance with the terms of the applicable agreement. Upon termination:

• You remain responsible for fees for work performed up to the termination date.
• We will hand over completed, paid-for deliverables where applicable.
• Managed hosting and recurring services are governed by their respective terms.

15. Governing Law

These Terms are governed by the laws of India, and any disputes shall be subject to the jurisdiction of the competent courts in India, unless otherwise agreed in writing.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services or applicable requirements. The latest version published on our website applies to future engagements unless a separate written agreement states otherwise.

17. Contact

For questions regarding these Terms, please contact us through the official contact channels provided on our website.

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Important: These Terms describe our general commercial terms. Project-specific obligations, pricing, timelines, and service levels may be defined separately in the applicable proposal, quotation, Service Level Agreement (SLA), or client agreement. This document is a general template and should be reviewed by qualified legal counsel before being relied upon.